We Care as Much as We Build
At NovaX Automation, service isn’t an afterthought — it’s part of our commitment to every customer. From installation to daily operations, our goal is simple: keep your system running flawlessly and make sure you always feel supported.
NovaX Automation Support & Maintenance
At NovaX Automation, customer success is our priority. We know that every minute of downtime can impact production, which is why our service philosophy is built around one goal: ensuring continuous, efficient, and reliable warehouse operations. With 24/7 remote support, proactive maintenance, and on-site expertise, NovaX Automation keeps your automation system running at peak performance at all times.
Remote Services
NovaX Automation provides real-time system monitoring to ensure smooth operations. With customer permission, our engineers can securely access the system remotely to analyze performance and troubleshoot issues. We also deliver monthly or quarterly reports on key metrics such as robot fault rates, charging efficiency, and battery health on demand.
If remote access is not permitted, our robots’ built-in self-diagnostics automatically detect and report errors, sending alerts directly to customers, who can then connect with NovaX Automation engineers for remote assistance. Customers also have access to dashboards for live visibility into system and robot health.
With global remote service centers operating 24/7, NovaX Automation guarantees immediate consultation and support anytime, anywhere.
On-Site Services
Our on-site support covers the full lifecycle of your system
Detailed Engineering
Before implementation, NovaX Automation engineers conduct intensive workshops with customers to finalize integration details — including software interfaces, workflows, system layout, robots, workstations, interaction devices, and networks.
Inspection
After go-live, we provide scheduled inspections to evaluate the health of hardware and software, ensuring the system maintains peak performance.
Maintenance
With a professional after-sales service team and a strong partner network across Europe, NovaX Automation delivers competitive SLAs and reliable maintenance, guaranteeing uninterrupted system uptime.
Preventive Maintenance & On-Site Presence
Beyond routine service, NovaX Automation offers preventive maintenance programs and dedicated on-site support (“accompanied production”) based on customer needs. These proactive services reduce the risk of unexpected failures, simplify system ownership, and provide peace of mind through managed automation services. To further guarantee fast response, NovaX Automation operates spare parts centers in Europe, including Düsseldorf, ensuring quick delivery and efficient equipment maintenance whenever needed.
With NovaX Automation Support & Maintenance, you gain more than service — you gain a trusted partner committed to maximizing uptime, reducing risk, and keeping your warehouse running at its best.
NovaX Automation Installation & Commissioning
At NovaX Automation, installation is not just about setting up hardware — it’s about delivering a safe, efficient, and tailored deployment that ensures systems reach their full potential from day one.
Professional Installation Teams
Our projects are executed by multidisciplinary expert teams, including project managers, software engineers, hardware engineers, mechanical and structural specialists, and safety engineers. Together, they ensure that every installation is carried out safely, on schedule, and with maximum efficiency, following strict quality and safety standards.
Detailed & Comprehensive Planning
Before installation begins, we conduct a thorough on-site survey to finalize deployment plans. This includes a complete review of network and power systems, aiming to minimize construction changes and reduce costs. Careful site evaluation helps eliminate design errors, avoid budget overruns, and prevent costly rework — ensuring a smooth transition from design to execution.
Continuous Training & Certification
From engineers to field technicians, every member of our implementation team undergoes regular training in safety, technology, product knowledge, and project execution. This ensures they remain up to date with the latest standards and innovations, guaranteeing that every NovaX Automation deployment is safe, reliable, and future-proof.
Customer-Centered Execution
We tailor every installation to match customer-specific requirements, balancing deployment speed with operational safety. Our goal is to complete installation and commissioning with minimal disruption to ongoing warehouse operations, allowing customers to transition seamlessly into automation while maintaining productivity. With NovaX Automation, installation and commissioning are more than just setup — they are the first step to unlocking a smarter, safer, and more efficient warehouse.
Telephone support with our 24/7 hotline
Contact Us
NovaX Automation
Under NovaX Robotics Group Contact NovaX Automation experts and learn how we can optimize the pallet storage density and enable a higher efficiency.
Address
NovaX Robotics GmbH
Prinzenallee 7, 40549 Düsseldorf
info@novaxautomation.com
Phone
+49 21152391000
